Privacy Policy

1. Data controller

Safari Senegal / SAFARESENE, an individual business based in Dakar, is responsible for the personal data processed through the website, WhatsApp, email, quote forms and checkout flow.

2. Data we collect

• Identity and contact details: full name, email, phone number, address, country.
• Booking details: activity requested, date, travelers, pickup point, itinerary notes and special requests.
• Payment data: payment status, amount, transaction references, provider metadata and receipt history.
• Technical data: IP address, browser data, cookies, consent choices and analytics events.

3. Why we use data

• To answer inquiries and prepare quotes.
• To create, manage and confirm bookings.
• To process payments, refunds and receipts.
• To comply with KYC, AML/CFT and fraud-prevention obligations.
• To send operational emails such as confirmations, reminders and quote follow-ups.
• To improve the website, conversion flow and customer support.

4. Legal basis

We process data to perform a contract, to take pre-contractual steps, to comply with legal obligations, and where relevant on the basis of your consent for marketing cookies or newsletters.

5. Sharing and processors

We share only what is necessary with trusted service providers such as PayDunya for payments, Brevo for emails, hosting and storage providers, and analytics or advertising tools when enabled.

6. Retention

Booking and invoice data is retained for the period required by accounting and legal obligations. Technical logs and analytics data are kept for a limited period proportional to their purpose.

7. Your rights

• Access, rectification, erasure and portability.
• Restriction and objection in cases provided by law.
• Withdrawal of consent where processing relies on consent.

To exercise your rights, contact us at [email protected] or +221 76 406 21 31.

8. Cookies and consent

Essential cookies keep the site functional. Optional analytics and marketing cookies are only activated after your consent choice in the cookie banner.

Contact

Safari Senegal, HLM Cité des Douanes, Villa n°97, Dakar, Sénégal. Email: [email protected]. Phone: +221 76 406 21 31.